Houssam User
@houssammargueb
I resolve high-volume customer issues through live chat and ticket support for international platforms.
MoroccoWhat I'm looking for
I've supported customers at Binance and Mostbet through live chat and ticket-based channels, resolving account, platform, and service-related issues with clear step-by-step guidance.
I manage high volumes of requests while maintaining accurate documentation, following escalation procedures, and focusing on timely, professional customer experiences.
Experience
Work history, roles, and key accomplishments
Provide customer support through live chat and ticket-based channels, assisting users with account, platform, and service-related inquiries. Investigate issues, handle high volumes of requests, and follow internal procedures for complex cases.
Customer Support Agent
Mostbet
Oct 2023 - Dec 2024 (1 year 2 months)
Provided customer assistance through live chat and support tickets, resolving account and service-related issues efficiently. Managed multiple conversations, escalated complex cases, and maintained accurate documentation.
Education
Degrees, certifications, and relevant coursework
Houssam hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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