@ahmedeb-bana
IT operations lead at CGI coordinating desktop support and improving service performance.
MoroccoAt CGI, I coordinate IT support activities across the desktop support scope, oversee operational performance, and contribute to continuous service improvement.
At Foundever, I worked as a Team Manager, Learning specialist, and Expert en processus métier.
My training includes an Executive Master in Data governance Cloud computing & Cybersecurity at HEC Rabat — École des Hautes Études de Commerce, along with ITIL Foundation VERSION 5 and Google Project Management.
Work history, roles, and key accomplishments
Chargé de la coordination des activités de support IT sur le périmètre bureautique.
Pilotage de la performance opérationnelle, encadrement des équipes, et contribution à l’amélioration continue des services.
Worked as Team Manager at Foundever.
Worked as Learning specialist at Foundever.
Worked as Expert en processus métier at Foundever.
Degrees, certifications, and relevant coursework
ITIL Foundation VERSION 5
Issued Sep 2026 · Expires Sep 2029
Bachelor's Degree, Business Administration and Management, General
Executive Master, Data governance Cloud computing & Cybersecurity
2024 - 2025
The Executive Master in Data Governance, Cloud Computing & Cybersecurity is a specialized program designed to equip professionals with the knowledge and skills needed to navigate the complex landscape of data management, cloud technologies, and cybersecurity. This program focuses on developing advanced competencies in data governance frameworks, cloud architecture and deployment, and cybersecurity
Google Project Management
Issued Jul 2025
Executive Certificate - Data Governance Et Stratégie IT
Issued Mar 2025
Introduction to Agile Development and Scrum
Issued Mar 2025
Software and tools used professionally
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