Rachid User
@rachiduser1
I lead enterprise IT operations, infrastructure delivery, and technical support teams.
MoroccoWhat I'm looking for
At HCLTech, I lead IT operations and service delivery for more than 160 users across Morocco and Algeria, coordinating support teams, executive support, infrastructure deployments, and modernization projects including SD-WAN and WAN upgrades.
I've built more than 10 years of enterprise IT experience across HCLTech, Excis Compliance, and Micro Co, supporting Microsoft infrastructure, ServiceNow incident management, virtualization, networking, hardware, and business-critical services. I bring hands-on experience in team leadership, stakeholder and vendor coordination, ITIL practices, cybersecurity, business continuity, and continuous service improvement.
Experience
Work history, roles, and key accomplishments
Lead IT operations for 160+ users across Morocco and Algeria, coordinating support teams and managing service delivery, infrastructure deployments, and modernization projects including SD-WAN and WAN upgrades.
Education
Degrees, certifications, and relevant coursework
CESA SUP
Business Management and Strategies
2021 - 2022
Grade: 8
Activities and societies: Business management and strategies
Graduated as business manager
CESA SUP
Master , IT Project Management
2019 - 2021
Grade: 8
Activities and societies: IT project Management
Graduated with honor as IT project Manager
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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