At LENOVO Corporation, I delivered bilingual L1/L2 deskside support in Argentina and remote assistance across LATAM for Lenovo and Motorola Mobility portfolios. I managed IT asset and ticket lifecycles, and deployed standard OS images using Clonezilla and Lenovo Smart Image.
I also maintained AWS and Azure infrastructure integrations and supported enterprise desktop applications, SAP connections, and endpoint security. My work included troubleshooting DNS and VPN issues and video conferencing systems.
At UNB Collections SA, I provided regional L1/L2 remote support and engineered conversational AI bots and business engines using Botmaker. I also collaborated with Software Development teams on internal CRM platforms using PHP scripts and administered MS SQL and MySQL databases.
