maximiliano Correa

I’m an IT Support Engineer L2 and SaaS administrator with 7+ years of experience across L2/sysadmin support, SaaS administration, identity & access management, and security incident response. I thrive on building reliable operations that customers can depend on, with a clear focus on SLA adherence and measurable outcomes.

As Operations Team Lead at Netrix Global (2025–Present), I lead an operations team responsible for incident management and service reliability across time zones, serving as the primary escalation point for complex L2 tickets. I own ITIL processes end-to-end—Incident Management, Change Management, and Problem Management—and I drive post-incident reviews to continuously improve how we detect, respond, and prevent issues.

My day-to-day includes administering Jira and ServiceNow workflows for access provisioning, role assignments, and license audits across corporate SaaS tools. I also oversee Slack and Notion administration (workspace configuration, access policies, channel governance, and user lifecycle management), while building and maintaining runbooks, incident playbooks, and operational documentation in Confluence for L1 and L2 teams.

I bring a strong automation mindset, using Python and PowerShell scripts to eliminate repetitive manual tasks in onboarding/offboarding and access provisioning flows, while responding to phishing, account compromise, and suspicious sign-ins using documented playbooks. Previously, as an SRE at Netrix Global (2020–2024), I automated provisioning with Terraform and Ansible, built CI/CD pipelines in Azure DevOps, and improved observability with Datadog dashboards and alerting strategies to reduce MTTD/MTTR; earlier at Zurich Group (2018–2020), I delivered onsite L2 support and administered Active Directory (users/computers, GPO, access reviews).