Agustin Artiles

Spearheaded customer relationship-building initiatives, increasing customer retention by 15% year-over-year. Led onboarding processes for over 50 new customers, achieving 90% product adoption within 30 days. Resolved escalated support cases within an average of 24 hours, maintaining customer satisfaction scores of 95%.

Grew league participation significantly, increasing annual revenue by over 80%. Launched a youth league and diversified revenue streams through a pro-shop and facility rentals. Automated operational processes to improve efficiency by 30%.

Analyzed customer needs leading to a 30% improvement in retention through targeted process improvements. Collaborated with teams to identify new business opportunities, driving a 25% increase in upsell revenue. Developed strategic roadmaps to help clients achieve their objectives.

Advocated for customer needs, resolving over 100 escalated issues annually and improving satisfaction rates. Monitored KPIs, leading to a 15% boost in customer success outcomes and achieving a 95% renewal rate.

Delivered tailored solutions to customers, increasing repeat business by 20%. Trained new hires, boosting team productivity and consistently exceeded sales quotas for 36 consecutive months.

Completed an Associate in Science degree in Business Management, focusing on essential business principles, management strategies, and operational efficiency. Developed skills in leadership, customer service, and organizational behavior, preparing for a successful career in business management.