At GLOBACOM (GLO), I handle inbound and outbound customer enquiries, assist subscribers with account and billing questions, and provide information about telecom products and services.
I investigate customer complaints and coordinate appropriate resolutions, including for network, subscription and account-related challenges. I also maintain customer information and follow up to support customer satisfaction.
In customer support for DStv, I assisted with subscription renewals, account management, decoder activation, channel packages and viewing issues. I handled billing complaints and escalated technical issues requiring specialised assistance.
In customer support for Flutterwave and Paystack, I assisted with payment enquiries, failed or disputed transactions, refunds and transaction statuses. I maintained interaction records and escalated unresolved payment issues through appropriate support channels.
