Open to opportunities

Ogechukwu Nnodulu

@ogechukwunnodulu

Message

Remote customer support specialist delivering high-volume results and strong retention.

Nigeria

Message

What I'm looking for

I seek a remote role where I can apply my customer support and telesales strengths, hit KPIs, grow into leadership, and contribute to customer retention and revenue.

I am a customer-focused remote support specialist with 4+ years handling inbound and outbound voice interactions, consistently meeting KPIs and driving retention through clear communication and problem-solving. I have a track record of managing high call volumes independently, maintaining call quality, updating CRM systems accurately, and supporting sales and escalation workflows.

At Globacom I achieved a consistent 30% conversion rate on outbound calls while assisting over 180 customers daily, contributed to revenue generation, and ensured compliance with registration regulations. I value continuous learning, dependable time management, and delivering empathetic, efficient service in remote and performance-driven environments.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support Specialist

Current

Globacom

Dec 2020 - Present (5 years 6 months)

Handled high-volume inbound and outbound customer interactions, achieving a 30% conversion rate on outbound calls and generating over ₦2,000,000 monthly revenue while meeting KPI targets and maintaining call quality.

Outbound Calling CRM Systems Telesales KPIs Time Management

SIM Registration Back-End Support

Globacom

Jan 2022 - Jun 2022 (5 months)

Processed SIM registration requests and verified customer records in compliance with NCC and NIMC regulations, ensuring accurate documentation and attention to detail.

Data Verification CRM Systems Regulatory Compliance Attention To Detail Documentation Customer Support