Open to opportunities

Agatha Onwodi

@agathaonwodi

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Practice Manager with strong operational, financial, and client-service expertise.

Nigeria

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What I'm looking for

I seek a role where I can manage operations and finances, improve processes, and deliver excellent client service within a collaborative, growth-oriented organization.

I am a results-driven practice manager with hands-on experience managing firm finances, administrative teams, and lawyer activities to ensure timely case updates and court appearances. I combine a Bachelor of Science in International Law and Diplomacy with practical customer-service experience to drive operational efficiency and high client satisfaction.

In my current role I oversee budgeting, financial reporting, billing, and risk mitigation while leading administrative staff on scheduling, document management, and client intake. Previously, I maintained a 98% customer satisfaction rate as a customer service representative, demonstrating my commitment to excellent communication, problem solving, and relationship-building.

Experience

Work history, roles, and key accomplishments

Current

Practice Manager

Current

AAA Chambers

May 2024 - Present (1 year 8 months)

Manage firm financials, budgeting, billing and oversee administrative staff and lawyer activities to ensure timely case updates and court appearances while identifying and mitigating operational risks.

Budgeting Financial Reporting Billing Office Management Case Management Risk Mitigation Team Leadership

Customer Service Representative

Gonyek Foods

Jan 2023 - Mar 2024 (1 year 2 months)

Managed incoming customer inquiries and orders, handled returns/exchanges and maintained a 98% customer satisfaction rate while building and maintaining strong client relationships.

Customer Service Order Processing Phone Support Client Relationship Management Conflict Resolution MS Office Communication

Education

Degrees, certifications, and relevant coursework

Babcock University

Bachelor of Science, International Law and Diplomacy

Activities and societies: Residential assistance in college hostel (volunteer, June 2019 – March 2022)

Completed a Bachelor of Science in International Law and Diplomacy at Babcock University, focusing on international legal frameworks and diplomatic studies.