Open to opportunities

durunwa gideon

@durunwagideon

Message

Highly skilled administrative professional with healthcare management expertise.

Nigeria

Message

What I'm looking for

I am looking for a dynamic role that allows me to leverage my healthcare management skills and contribute to operational success while fostering a collaborative team environment.

I am a highly skilled and results-driven administrative professional with extensive experience in managing operations, teams, and client relations within the healthcare sector. My proven expertise in claims management and process optimization has allowed me to deliver exceptional customer service consistently. I am adept at streamlining workflows, enhancing team performance, and maintaining accurate documentation to ensure smooth business operations.

In my current role as Head of Client Experience, Claims, and Provider Manager at Greenshield Healthcare Limited, I lead the administration of claims processing and client experience departments. I oversee daily operations to ensure efficient service delivery and manage a team of claims processors, ensuring high-quality work output. My commitment to leveraging leadership and organizational skills drives operational success and contributes to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Head of Client Experience

Current

Greenshield Healthcare Limited

Sep 2023 - Present (1 year 9 months)

Leading the administration of claims processing and client experience departments. Overseeing daily operations to ensure efficient service delivery and managing a team of claims processors. Developing strategies to improve customer satisfaction and streamlining claim processes for efficiency.

Claims Management Process Optimization Team Leadership Customer Service Reporting Documentation

Head of Call Center/Claims Department

Rothauge Healthcare Limited

Jul 2021 - Aug 2023 (2 years 1 month)

Supervised call center and claims processing teams, improving claims handling procedures and resolving complex claims issues. Led training sessions to enhance team skills and maintained key client relationships.

Claims Management Customer Service Performance Monitoring Communication Claims Handling Documentation

Ward Nurse

Tincan Hospital

Dec 2020 - Jul 2021 (7 months)

Provided direct patient care, administered medications, and monitored patient progress. Collaborated with healthcare teams and educated patients on treatment options while maintaining accurate patient records.

Patient Care Team Collaboration Communication Problem Solving Time Management

Depot Nurse

Total Nigeria PLC

Jun 2020 - Dec 2020 (6 months)

Administered depot injections, monitored patients for side effects, and educated them on medications. Ensured accurate patient records and followed infection control protocols.

Communication Team Collaboration

Plant Nurse

Total Nigeria PLC

Dec 2019 - May 2020 (5 months)

Delivered health assessments, administered first aid, and conducted health education programs. Managed work-related injuries and ensured compliance with health regulations.

Compliance Monitoring Team Collaboration Patient Care