Open to opportunities

Agata Mikulska

@agatamikulska

Message

I design and improve onboarding, training, and knowledge programmes for international teams.

Poland

Message

What I'm looking for

I'm looking for remote Learning & Development opportunities where I can design onboarding and training programmes, improve performance, and collaborate with international stakeholders.

I've designed and improved onboarding and learning programmes at Eneba, creating workshops, assessments, and training documentation while partnering with Operations, HR, and business stakeholders.

Across 10 years in Learning & Development, including roles at Indie Campers and Teleperformance Portugal, I've delivered remote and instructor-led training, implemented knowledge management processes, coached employees, conducted quality audits, and used feedback and business metrics to improve performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Learning Advisor

Eneba

Mar 2023 - Jul 2026 (3 years 4 months)

Designed and improved onboarding and learning programmes. Conducted learning needs analysis and performance evaluations, and supported recruitment and knowledge management initiatives.

Learning and Development Instructional Design Knowledge Management Performance Coaching Stakeholder Management Facilitation

Learning, Knowledge & Quality Manager

Indie Campers

Apr 2022 - Mar 2023 (11 months)

Delivered learning programmes improving KPIs and customer satisfaction. Implemented knowledge management processes and performed quality audits and continuous improvement.

Learning and Development Knowledge Management Quality Assurance Continuous Improvement Stakeholder Management

Training Coordinator

Teleperformance Portugal

Nov 2015 - Mar 2022 (6 years 4 months)

Designed and delivered onboarding, upskilling, and continuous learning programs for international customer support teams. Monitored training effectiveness and facilitated instructor-led and virtual onboarding programs.

training coordination Instructional Design Facilitation Zendesk Kustomer Slack Microsoft Teams Google Workspace Microsoft Office Jira Confluence Trello

Subject Matter Expert

Teleperformance Portugal

Jan 2016 - Dec 2018 (2 years 11 months)

Served as primary escalation point for complex customer cases, providing expert guidance and operational support. Mentored new advisors and collaborated with Training, Quality, and Operations teams to identify process improvements.

Subject Matter Expertise Customer Support Mentor Knowledge Management Process Improvement