At InPost Group, I lead the Operations Competence Development Team and work with teams across multiple markets to advance international competence initiatives and operational excellence.
Previously, as Competence Development Manager at InPost, I developed training frameworks for teams in Italy, France, Portugal, and the UK. I monitored training effectiveness using the Kirkpatrick Model and worked with operational and courier service teams to improve performance and service quality.
At Ignatianum University in Krakow, I led language education strategy as Head of Languages, supporting teachers and overseeing academic programmes. I also teach at Jagiellonian University and have developed language programmes through my work at Esl.edu.pl.
My PhD in glottodidactics and postgraduate study in e-learning design inform my work in competency-based learning, language assessment, and digital training. I’m interested in bringing evidence-informed teaching and AI-enhanced approaches into professional learning.

