AH

Open to opportunities

Agaba Hellen

@agabahellen

Branch Manager delivering profitable operations and customer satisfaction through strong leadership.

What I'm looking for

I’m looking for a challenging role in a reputable organization where I can use my leadership, accounting, and problem-solving skills to improve operations, deliver exceptional customer service, and contribute to the success and growth of the branch.

I am a results-driven Branch Manager with a proven track record of driving profitable business efforts and enhancing customer relationships. With over 3 years of operational leadership experience, I coordinate and supervise branch personnel, ensure compliance to internal policies and procedures, and lead teams to achieve sales goals. I’m especially proud of increasing the client base by 15% while strengthening customer service standards and responsiveness to complaints.

I bring a business-and-finance foundation from my Bachelor’s of Commerce, and I also develop financial discipline through hands-on work as an Assistant Accountant—processing receipts and payments, preparing journals and reports, and completing bank reconciliations. I focus on continuous improvement through training needs assessments, performance reviews, and process improvement initiatives, while keeping security measures and internal controls front and center. I’m motivated by opportunities that let me expand my learning, contribute to an inclusive organization, and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

ML

Current

Branch Manager

Current

Massalia SMC Ltd

May 2022 - Present (3 years 10 months)

Led day-to-day branch operations, supervising staff and ensuring compliance with internal policies and customer service standards. Drove growth by increasing the client base by 15% and improved complaint handling through coordination with the call centre.

Team Leadership Customer service management Compliance Management Performance Reviews Process Improvement Microsoft Office Excel

ML

Sales Representative

Massalia SMC Ltd

Feb 2022 - May 2022 (3 months)

Served as the main point of contact for clients, identifying and educating prospective customers while supporting existing customers with service-related information. Resolved customer problems and coordinated sales activities with team members and other departments to maximize satisfaction.

Customer Relationship Management Sales Support Lead Generation Complaint Resolution Reporting Stakeholder Management Team Collaboration

CI

Assistant Accountant

Curad Incubator

Processed receipts and payments using computerized financial management systems, prepared and posted general journal vouchers, and produced weekly cash reports for management. Managed invoicing and documentation, supported debtor/creditor record creation, completed bank reconciliations, and assisted with budgeting and regular financial reporting.

Invoicing Journal Voucher Cash Reporting Bank Reconciliation Financial Reporting Budgeting Financial Reconciliations Accounting Software

Education

Degrees, certifications, and relevant coursework

MU

Makerere University

Bachelor of Commerce, Commerce

2017 - 2022

Bachelor of Commerce at Makerere University in Kampala, completed between 2017 and 2022.

SS

Sheema Girls’ Education School

Uganda Advanced Certificate of Education

2015 - 2016

Completed the Uganda Advanced Certificate of Education at Sheema Girls’ Education School between 2015 and 2016.

SS

Sheema Girls’ Education School

Uganda Certificate of Education

Completed the Uganda Certificate of Education at Sheema Girls’ Education School.

Tech stack

Software and tools used professionally

Gmail

Make

Keep

Tally

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