Open to opportunities

A G

@ag04

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Cybersecurity professional with a strong background in technical support.

United States

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What I'm looking for

I seek a dynamic role in cybersecurity where I can leverage my technical skills and contribute to innovative projects.

I am a dedicated cybersecurity professional with a robust background in technical support and regulatory compliance. My experience includes providing technical assistance at Innovative Employee Solutions, where I resolved internet issues and managed equipment registrations. My technical skills encompass a wide range of programming languages and networking protocols, which I leverage to enhance system security and efficiency.

My academic background includes a Master’s in Psychology from Brandeis University and a Bachelor’s degree from the University of Massachusetts, where I graduated cum laude. I have published research in notable journals and contributed to various projects, including the development of regulatory strategies at Admetsys. My passion for cybersecurity is evident in my ongoing training, including CompTIA CySA+ certification and hands-on projects in Linux and network security.

Experience

Work history, roles, and key accomplishments

Technical Support

Innovative Employee Solutions

Jan 2021 - Present (4 years 6 months)

Provided technical support to resolve internet issues via chat, phone, and email for SaaS users. Managed user accounts by changing passwords, registering new equipment, and activating modems.

SaaS Technical Support Troubleshooting Ticketing Systems Customer Service

Case Worker

Red Cross

Nov 2020 - Present (4 years 8 months)

Outreached to military families for H.E.R.O Care, providing essential communication services. Assisted in connecting families with necessary resources and support.

Case Management Outreach Communication Family Support Volunteer coordination

Regulatory Specialist

Admetsys

Jun 2019 - Present (6 years 1 month)

Developed and implemented regulatory strategies to ensure compliance with relevant agencies. Prepared and submitted critical regulatory documents, including 510(k) and PMA applications.

Regulatory Compliance document preparation Markdown SOP Development Regulatory Affairs

Research Assistant

Brandeis University

Sep 2014 - Present (10 years 10 months)

Analyzed IL-6 response using bio assays (ELISA) as part of a research team. Contributed to studies on various biological markers.

Data Analysis Research

Researcher

Boston VA Hospital

Aug 2013 - Present (11 years 11 months)

Published research on sleep and cognitive phenomenology, including a chapter for a Sleep Assessment and Theory Book. Led a Parkinson's research study investigating the effects of medication on dopamine response.

Research Data Analysis Scientific Writing Project Management Neuroscience

Research Assistant

Brown University

Jun 2013 - Present (12 years 1 month)

Taught open monitoring and focused awareness meditation in an 8-week program. Assisted Professor Willoughby Britton with research in the Clinical and Affective Neuroscience Laboratory.

Clinical Research Neuroscience Data Collection

Research Assistant

Harvard University

Jun 2012 - Present (13 years 1 month)

Administered and recorded data for research studies on smoking, note-taking, and digital reading. Performed qualitative and quantitative data analysis and collected EEG data.

Data Collection Qualitative Data Quantitative Analysis EEG Research

Research Assistant

University of Massachusetts

Jan 2012 - Present (13 years 6 months)

Collected, analyzed, and presented data on age-related changes in memory using PSG/EEG/EOG data. Contributed to research in the Cognition and Action Lab.

Data Analysis PSG EEG EOG Memory Research

Education

Degrees, certifications, and relevant coursework

Per Scholas

CompTIA CySa Certificate Training Program, Cybersecurity

Completed a comprehensive training program focused on cybersecurity, covering essential skills and knowledge required for the CompTIA CySA+ certification. Gained expertise in areas such as security analytics, intrusion detection, and incident response.

Brandeis University

Masters of Psychology, Psychology

Pursued advanced studies in Psychology, deepening understanding of psychological theories and research methodologies. Engaged in rigorous academic coursework and contributed to research initiatives.

University of Massachusetts, Amherst

Bachelor of Science, Psychology

Grade: Cum laude

Achieved a Bachelor of Science in Psychology with Cum laude honors, demonstrating strong academic performance. Developed a solid foundation in psychological principles and research methods.