Open to opportunities

A G

@ag04

Message

Cybersecurity professional with a strong background in technical support.

United States

Message

What I'm looking for

I seek a dynamic role in cybersecurity where I can leverage my technical skills and contribute to innovative projects.

I am a dedicated cybersecurity professional with a robust background in technical support and regulatory compliance. My experience includes providing technical assistance at Innovative Employee Solutions, where I resolved internet issues and managed equipment registrations. My technical skills encompass a wide range of programming languages and networking protocols, which I leverage to enhance system security and efficiency.

My academic background includes a Master’s in Psychology from Brandeis University and a Bachelor’s degree from the University of Massachusetts, where I graduated cum laude. I have published research in notable journals and contributed to various projects, including the development of regulatory strategies at Admetsys. My passion for cybersecurity is evident in my ongoing training, including CompTIA CySA+ certification and hands-on projects in Linux and network security.

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Experience

Work history, roles, and key accomplishments

Technical Support

Innovative Employee Solutions

Jan 2021 - Present (4 years 10 months)

Provided technical support to resolve internet issues via chat, phone, and email for SaaS users. Managed user accounts by changing passwords, registering new equipment, and activating modems.

SaaS Technical Support Troubleshooting Ticketing Systems Customer Service

Case Worker

Red Cross

Nov 2020 - Present (5 years)

Outreached to military families for H.E.R.O Care, providing essential communication services. Assisted in connecting families with necessary resources and support.

Case Management Outreach Communication Family Support

Regulatory Specialist

Admetsys

Jun 2019 - Present (6 years 5 months)

Developed and implemented regulatory strategies to ensure compliance with relevant agencies. Prepared and submitted critical regulatory documents, including 510(k) and PMA applications.

Regulatory Compliance document preparation Markdown SOP Development

Research Assistant

Brandeis University

Sep 2014 - Present (11 years 2 months)

Analyzed IL-6 response using bio assays (ELISA) as part of a research team. Contributed to studies on various biological markers.

Data Analysis Research

Researcher

Boston VA Hospital

Aug 2013 - Present (12 years 3 months)

Published research on sleep and cognitive phenomenology, including a chapter for a Sleep Assessment and Theory Book. Led a Parkinson's research study investigating the effects of medication on dopamine response.

Research Data Analysis Scientific Writing Project Management

Research Assistant

Brown University

Jun 2013 - Present (12 years 5 months)

Taught open monitoring and focused awareness meditation in an 8-week program. Assisted Professor Willoughby Britton with research in the Clinical and Affective Neuroscience Laboratory.

Clinical Research Neuroscience Data Collection

Research Assistant

Harvard University

Jun 2012 - Present (13 years 5 months)

Administered and recorded data for research studies on smoking, note-taking, and digital reading. Performed qualitative and quantitative data analysis and collected EEG data.

Data Collection Qualitative Data Quantitative Analysis EEG

Research Assistant

University of Massachusetts

Jan 2012 - Present (13 years 10 months)

Collected, analyzed, and presented data on age-related changes in memory using PSG/EEG/EOG data. Contributed to research in the Cognition and Action Lab.

Data Analysis PSG EEG EOG