Jeanne-Louise Bock

I've managed high-volume customer support and returns operations at Stingray, resolving customer queries, complaints, order issues, and escalations in a wholesale and supply-chain environment.

I processed up to 40 returns per day and managed up to 75 Freshdesk service tickets daily, maintaining accurate records, timely follow-through, and professional customer communication. I also coordinated with warehouse and internal teams to resolve collection and returns issues.

At Wildsprout, I supported procurement, stock control, supplier records, demand forecasting, and inventory reporting using Shopify and MarketMan. I resolved delivery, invoice, and supplier issues while supporting efficient store operations.

My hospitality leadership background includes managing daily operations, customer service, stock, cash handling, scheduling, and teams of up to 15 people. I'm seeking a remote customer service or customer support role where I can bring empathy, clear communication, and practical problem-solving.