Open to opportunities

Afwaan User

@afwaan

Hi, I'm Afwaan Sarfaraz, a final-year BTech CSE student from Lucknow with hands-on experience in customer communication and technical troubleshooting.

India

Message

What I'm looking for

I'm looking for an opportunity to build and support AI-powered or data-intensive products, solve real user problems, collaborate across teams, and grow my skills in software engineering, backend systems, and technical support.

Final-year Computer Science Engineering student at Integral University, Lucknow, seeking a remote, part-time role in customer support or technical support. Experienced in outbound calling, inbound callinf and lead counseling (First500Days) and technical troubleshooting/support (Codnexa), including resolving data pipeline and backend/API issues across large-scale datasets. HubSpot Academy Customer Service Certification holder with strong verbal and written communication skills, CRM familiarity, and the ability to explain technical issues clearly to non-technical user

Experience

Work history, roles, and key accomplishments

Junior AI Engineer & Technical Support

Codnexa

Nov 2025 - Apr 2026 (5 months)

Identified and resolved data inconsistencies across 500M+ records using automated Python troubleshooting pipelines. Provided technical support to internal users, maintained large-scale datasets, and built backend services and REST APIs.

Python REST APIs Data Cleaning Troubleshooting Git GitHub Documentation Remote Collaboration

Sales Ambassador

First500Days

Conducted outbound calls to prospective customers, communicated program details, and answered queries in real time. Maintained follow-up communication with leads via phone and WhatsApp, and guided prospects through the enrollment process.

Outbound Calling Lead Follow Up Query Resolution Objection Handling CRM Management