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Afumbom Kimbi

@afumbomkimbi

Customer Service Representative who handled customer inquiries, orders, and complaints at China Mall and converted prospects at Report Owl USA.

Cameroon

Message

At China Mall, I assisted customers with product inquiries, purchases, pricing, and availability, handling questions in person, by phone, and on WhatsApp. I also processed orders and payments and resolved complaints by identifying issues and providing suitable solutions.

At Digital Renter, I maintained customer relationships, followed up with leads, updated CRM records, and worked toward assigned sales targets. At Report Owl USA, I contacted prospective customers, explained services and pricing, and followed up to encourage conversions.

Experience

Work history, roles, and key accomplishments

Telemarketer

Report Owl USA

May 2025 - Jun 2026 (1 year 1 month)

Contacted prospective customers through outbound calls to introduce company services and generate new business opportunities. Explained service features and benefits while addressing customer questions and conducting follow-up calls to encourage conversions.

Outbound Calling Lead Generation Customer Engagement Product Knowledge Follow up Communication Skills

Sales Representative

Digital Renter

Oct 2023 - Apr 2025 (1 year 6 months)

Maintained strong relationships with existing and prospective customers to encourage repeat business and referrals. Followed up consistently with leads, updated CRM systems, and achieved sales targets through effective prospecting, negotiation, and closing techniques.

Sales Customer Relationship Management Lead Follow Up CRM Negotiation Upselling Closing Teamwork

Customer Service Representative

China Mall

Jan 2022 - Sep 2023 (1 year 8 months)

Assisted customers with product inquiries, purchases, pricing, and store policies while handling inbound inquiries via phone, WhatsApp, and in-person. Processed orders and payments, resolved complaints, and followed up on orders and concerns to ensure timely resolution.

Customer Service Inbound Calls Order Processing Payment Processing Complaint Resolution Follow up Communication Skills Problem Solving