Adrionna Ware
@adrionnaware
Customer advisor and live chat support professional who handled member concerns at First Community Credit Union and operated EverBride Haus LLC.
United StatesWhat I'm looking for
At First Community Credit Union, I supported members through live chat, calls, and written communication, resolving overdraft, balance, and billing concerns. I documented cases accurately while protecting confidential information.
At EverBride Haus LLC, I built and operated an e-commerce business, supporting customers from order through fulfillment. I handled order changes and cancellations and resolved billing, payment, fulfillment, and shipping issues.
Experience
Work history, roles, and key accomplishments
Owner & E-Commerce Operations Manager
EverBride Haus LLC
Apr 2025 - Sep 2026 (1 year 5 months)
Built and operated a six-figure e-commerce business, delivering the customer experience from order through fulfillment. Assisted customers with order changes and cancellations and resolved billing, payment, fulfillment, and shipping issues.
Sales Support Specialist
Distribution Management
Jan 2020 - Nov 2025 (5 years 10 months)
Provided customer service to accounts by email and phone, resolving issues with orders, invoices, shipments, pricing, and billing. Handled customer complaints and resolved discrepancies using conflict resolution skills and problem-solving.
Sales Representative Team Leader
Spectrum
Apr 2019 - Jan 2020 (9 months)
Delivered customer service and consistently ranked among top sellers while setting up accounts, advising on service selections, and processing transactions. Documented customer interactions and supported colleagues with account procedures.
Overdraft Representative
First Community Credit Union
Dec 2017 - Apr 2019 (1 year 4 months)
Supported members through live chat, inbound calls, and written communication, resolving account concerns. Resolved overdraft, balance, and billing issues and handled member complaints with professionalism.
Healthcare Customer Service Representative
Cognosante LLC
Dec 2016 - Jul 2017 (7 months)
Provided customer service to beneficiaries, recording accurate case activity in secure systems and routing exceptions to the proper team. Resolved issues by reviewing documentation and researching Medicare-related details.
Education
Degrees, certifications, and relevant coursework
St. Charles Community College
Coursework Completed, General Studies
2014 - 2015
Completed coursework at St. Charles Community College from 2014 to 2015.
Fort Zumwalt West High School
High School Diploma, General Studies
2010 - 2014
Earned a High School Diploma from Fort Zumwalt West High School from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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