Shannon User

I am a dedicated Verification of Benefits Specialist with four years of hands-on experience in patient advocacy, insurance verification, and multi-site scheduling. I consistently deliver timely, accurate benefit and eligibility information, secure prior authorizations, and support clinic workflows to improve patient access and operational efficiency.

In my current role I verify benefits for 17+ locations using phone and online tools and document outcomes in Salesforce, maintaining a 24-hour turnaround for verifications. I have improved collections at prior roles, handled multi-channel intake and scheduling, and bring strong organizational, communication, and EMR data-entry skills to support clinical teams.