Adrienne Beal

I am a SHRM-CP certified HR generalist with hands-on experience advising small businesses and supporting cross-functional teams. I combine practical HR knowledge with a customer-focused mindset to deliver measurable outcomes.

At Enterprise Mobility I led a cross-functional team to develop a customer service roadmap that improved customer service scores by 26% and designed an operational workflow that reduced service bottlenecks by 50%, contributing to an 11% increase in loyalty program engagement. I resolved up to 30 escalated issues weekly and accurately reviewed incident reports that helped prevent over $200,000 in potential losses.

In my HR consulting role I advised and trained four small business clients on HRIS selection and implementation, including BambooHR, ADP, and Workday, and provided guidance on local and federal labor law compliance. I educated clients on FMLA, FLSA, ADA accommodations, implemented DEI initiatives, and delivered tailored workshops in team dynamics and inclusive workplace culture.

I bring strong analytical skills, confidentiality, and a collaborative leadership style to HR projects and operations. I am completing a bachelor’s degree in Leadership and Organizational Development and seek roles where I can implement HRIS solutions, strengthen compliance, and deliver training that improves employee experience and business outcomes.