Adrianne Porter

I’m a seasoned healthcare receivables specialist with 15 years’ experience in fast-paced call centers. I’m known for engaging effectively with diverse clients while maintaining compliance and operational efficiency in high-volume environments.

In my current role, I handle 70+ daily customer engagements to resolve account issues and negotiate payment arrangements. I deliver accurate, compliant information by following strict conversation guidelines and regulatory adherence (FDCPA, HIPAA), while building rapport to drive account resolution and protect call quality.

I’ve also improved client call center and insurance verification processes, leveraging my strength in proficient call center operations and multitasking. Across roles, I maintain detailed documentation of interactions and account research to support compliance and accuracy, and I escalate unique concerns to leadership while implementing best practices.

Beyond receivables, I bring direct experience across contact center and clinical-adjacent support—managing outbound calls for medical record requests, supporting patient-facing workflows, and working in donor/clinical settings with strict confidentiality. I’m CPR certified and trained in phlebotomy and clinical lab support, with a consistent focus on safety, clarity, and measurable performance.