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Adrian Harley

@adrianharley

Regional IT Manager at Massy Finance Remittances, accountable for regional infrastructure, cybersecurity and compliance in cross-border financial services.

Trinidad and Tobago

Message

At Massy Finance Remittances, I’m accountable for technology infrastructure, cybersecurity posture and compliance across regional operations in a regulated, cross-border financial services environment. I coordinate daily IT operations and technical support across territories.

At Memory Bank Computers Limited, I directed technology operations and delivery across Caribbean and LATAM territories. I led cross-border technical teams and delivered Nutanix, VMware and Proxmox virtualization and hyperconverged infrastructure programmes.

At SuperPharm Limited, I owned national ICT operations across retail branches, head office and business-critical systems. I led VMware high-availability improvements and disaster recovery planning, and supported the O365 migration.

Across my work, I’ve improved SLA compliance to 98%, reduced regional ICT operating costs by 32% and reduced security incident exposure by 65%. I bring experience in ITIL service management, hybrid cloud, operational resilience and leading distributed technical teams.

Experience

Work history, roles, and key accomplishments

Current

Regional IT Manager

Current

Massy Finance Remittances

Jul 2026 - Present (3 months)

Owns strategic and operational management of technology infrastructure, cybersecurity posture, and compliance across regional operations in a regulated cross-border financial services environment. Oversees daily IT operations, incident response, and technology roadmaps.

ITIL Cybersecurity Compliance Incident Response AI Ops Automation Vendor Management KPI Reporting

IT Manager

Work Better Now

Mar 2026 - Jul 2026 (4 months)

Owned daily ICT operations for a global, fully remote workforce, leading and mentoring the ICT team. Established KPIs, optimized Microsoft 365 estate, and managed vendor relationships.

Microsoft 365 Entra ID Exchange SharePoint Endpoint management Vendor Management KPI Reporting Automation

LATAM & Caribbean Technical Director

Memory Bank Computers Limited

Jun 2020 - Oct 2025 (5 years 4 months)

Directed regional technology operations across Caribbean and LATAM territories, including infrastructure modernization, hybrid-cloud platforms, network redesign, and cybersecurity. Led cross-border teams and delivered high-availability services.

Nutanix VMWare Proxmox Fortinet VPN Security Architecture Vendor Management Project Management

ICT Manager

SuperPharm Limited

Mar 2017 - Jun 2020 (3 years 3 months)

Owned national ICT operations across retail branches, head office, and business-critical systems. Improved service delivery through KPIs, structured escalation, and documentation, and led VMware, O365, and Meraki implementations.

VMWare O365 VDI Microsoft Dynamics NAV Meraki Networking Change Management BI Reporting

ICT Manager

Ultrapharm Marketing Limited

Nov 2015 - Mar 2017 (1 year 4 months)

Led ICT operations, infrastructure upgrades, server optimization, and virtualization improvements. Executed Active Directory migrations and delivered VMware/Hyper-V improvements and DR planning.

Active Directory VMWare Hyper V Backup Disaster Recovery Virtualization

Senior System Administrator

Office of Parliament, Republic of Trinidad & Tobago

Jun 2013 - Nov 2015 (2 years 5 months)

Managed mission-critical government infrastructure, virtualization, Exchange/Lync services, enterprise storage, and disaster recovery. Executed major migrations with strong uptime discipline and formal change control.

Exchange Lync Virtualization Storage Disaster Recovery Change Management

System Administrator

Access Control / Ramyao / Interactive Business Solutions

Jan 2007 - Jan 2013 (6 years)

Delivered end-to-end systems and network administration across Windows, Linux, and Unix environments, including NOC operations, LAN/WAN/VPN, and security monitoring. Supported IDS/IPS, DR/HA design, and business-critical services.