Adriana Macedo

At Legendary Vacation Club, I design adult-learning programs, facilitate in-person, virtual, and hybrid courses, and evaluate training impact. I also manage weekly and monthly KPIs, monitor calls, audit special-member cases, and coach agents toward continuous process improvement.

I've coordinated English instruction at Colegio Álamos across preschool through high school, supporting teachers, reviewing plans, monitoring programs, and helping students with lower academic performance. I also work with school leadership and families to strengthen academic outcomes.

At Colegio Mis Ángeles, I led academic planning, staff training, school events, and supervision of academic and operational activities. I coordinated English and Spanish programs for preschool and primary levels and supported Cambridge YLE certifications.

Earlier, at Marriott CasaMagna Cancún, I supervised reservations, guest service for special bookings, weekly forecasting, staff training, and process improvements. My background combines tourism, education and teaching, customer service, and operational quality.