Open to opportunities

Erick Sanchez

@ericksanchez1

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Bilingual L&D specialist with 7+ years designing KPI-aligned, AI-enabled training for multilingual teams.

Mexico

Message

What I'm looking for

I’m looking for a role where I can design KPI-aligned, multilingual learning programs, run LMS administration, and use AI and learning analytics to continuously improve outcomes, onboarding, and compliance—partnering closely with business leaders.

I’m a bilingual Learning & Development Specialist with 7+ years designing, delivering, and evaluating training programs in high-volume, multilingual environments. I focus on curriculum development and localization that improve learner outcomes and align training with business KPIs.

In my recent roles, I’ve managed training operations, maintained training event logs and performance metrics, and partnered with department leads to optimize resource allocation and SLA adherence. I’ve also coordinated 50+ sessions per month and improved content retention by 15% through continuous improvements based on audits and learner feedback.

I bring a practical, AI-enabled approach to instructional design—integrating ChatGPT into content creation and quiz design to reduce development time by 30%. I’m skilled in LMS administration (Zoho Learn, Moodle) and use learning analytics to evaluate effectiveness, strengthen onboarding, and support compliance and certification outcomes.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Specialist

Current

Essilor Shared Services

Feb 2023 - Present (3 years 4 months)

Managed scheduling across client-facing departments, maintaining training event logs and performance metrics. Partnered with department leads to optimize resource allocation and support SLA adherence.

Performance Metrics SLA Resource Allocation Cross functional Coordination Learning Operations

Training Coordinator

Teleperformance

Apr 2021 - Jan 2023 (1 year 9 months)

Coordinated 50+ training sessions per month across multilingual teams, improving content retention scores by 15%. Integrated AI tools (ChatGPT) into content and quiz design, reducing development time by 30%, and updated onboarding using audit and learner feedback.

training coordination Curriculum Development ChatGpt Onboarding Learning Analytics

Client Trainer & Developer

Teleperformance

Jan 2019 - Apr 2021 (2 years 3 months)

Trained 300+ new hires to achieve over 95% first-time pass rate on compliance assessments. Developed and localized training materials into Spanish, increasing engagement by 20%, and used 4MAT and Bloom's Taxonomy to create learner-centered content.

Instructional Design Compliance Training Localization 4MAT Bloom’S Taxonomy Training Materials Development Subject Matter Expertise

Call Center Supervisor

Teleperformance

Apr 2016 - Jan 2019 (2 years 9 months)

Led a team of 12–15 agents through performance audits, coaching sessions, and upskilling plans. Partnered with the training team on Tier I/II certification initiatives and supported promotion of internal talent into leadership roles.

Team Leadership Coaching Certification Workforce Development

Customer Advocate Representative

Teleperformance

Feb 2014 - Apr 2016 (2 years 2 months)

Handled vice-presidential level escalations and delivered out-of-the-box solutions for complex customer issues. Worked with QA and training teams to identify performance gaps, contributing to a 12% reduction in repeat errors.

Escalations Customer Service Process Improvement

Quality Verificator & CSR

Atel (Atencion Telefonica)

Jan 2009 - Feb 2014 (5 years 1 month)

Started as a CSR and was promoted to quality verification, reviewing sales team data to minimize errors and ensure smooth processing. Contributed to performance monitoring using quality checks and data-driven feedback.

Quality Assurance Customer Service Error Minimization Process Monitoring