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Eliana VeraEV
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Eliana Vera

@elianavera

B2B reservations and guest support at Wofy Rooms for Livensa Living, handling bookings through Zendesk and RoomRaccoon.

Argentina
Message

At Wofy Rooms, providing service for Livensa Living, I handled B2B reservation inquiries and supported prospective guests and new residents through booking and check-in. I responded by phone, WhatsApp, email, and Zendesk, using RoomRaccoon and working with Spanish- and English-speaking customers.

Earlier, I handled telephone insurance sales at Americanlines S.A. and Next, including customer inquiries, lead follow-up, and CRM updates. I’m currently studying Tourism and Hospitality at Universidad Nacional de Quilmes, and I’ve also translated texts and literary works from English into Spanish independently.

Experience

Work history, roles, and key accomplishments

AS

Asesora Comercial Telefónica – Ventas de Seguros

Americanlines S.A.

Mar 2025 - Jun 2025 (3 months)

Venta telefónica de seguros, atención a clientes y gestión de consultas comerciales. Manejo de objeciones, cierre de ventas y registro de datos en sistemas CRM.

NE

Asesora Comercial Telefónica – Ventas de Seguros

Next

Feb 2024 - Dec 2024 (10 months)

Contacto telefónico outbound con clientes potenciales mediante guiones comerciales. Carga y actualización de información en plataformas y bases de datos, seguimiento de leads y apoyo al proceso comercial.

CS

Vendedora / Atención al Cliente

Casa Santino

Mar 2023 - Dec 2023 (9 months)

Atención al público, asesoramiento y ventas. Preparación de pedidos mayoristas, organización y reposición de productos.

LM

Atención al Cliente – Confitería y Panadería

La Segunda San Martín

Oct 2017 - Mar 2018 (5 months)

Atención en mostrador, manejo básico de caja, control de stock y mantenimiento del orden del espacio.

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Quilmes logoUQ

Universidad Nacional de Quilmes

Licenciatura en Turismo y Hotelería, Tourism and Hospitality

Pursuing a degree in Tourism and Hospitality, currently in progress.

FU

FUDE

Cosmetología y Maquillaje Profesional, Cosmetology and Makeup

2020 - 2020

Completed professional training in cosmetology and professional makeup.

IB

Instituto Tecnológico Beltrán

Informática y Software Avanzado, Information Technology

2016 - 2016

Completed advanced computer and software training covering Word, Excel, PowerPoint, and web navigation.

CM

Colegio Juana Manso

Secondary School Diploma, Social Sciences and Humanities

Completed secondary education with a focus on Social Sciences and Humanities.

LI

Lorland English Institute

English Language Certificate, English Language

2006 - 2014

Completed English language training achieving intermediate to advanced oral and written proficiency.

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