Adriana Castillo

Managed property operations, including screening, scheduling, and guest correspondence, while optimizing rates and availabilities. Achieved over 130 positive reviews with a 4.8 rating from a diverse global clientele, consistently delivering high standards of safety, cleanliness, and guest satisfaction.

Managed the full production of donuts, ensuring high-quality standards and kitchen efficiency, including mixing, shaping, proofing, frying, and decorating. Led a team in a fast-paced environment, ensuring timely delivery of fresh donuts to retail stores and maintaining kitchen cleanliness.

Assisted California residents with health care plan enrollment through the Covered California Marketplace, providing coverage options and guiding them through the application and eligibility processes. Managed high call volumes using specialized software systems like CALHEERS, ensuring excellent customer service and accurate data management.

Greeted and assisted customers, managed cannabis product inventory, and advised on suitable products based on individual needs. Handled phone calls, addressed inquiries and complaints, and assisted patients with medical marijuana card processes.

Managed all aspects of catering operations, including food preparation, ingredient sourcing, and menu design for various events. Coordinated serving logistics and supervised catering staff to ensure smooth event execution and guest satisfaction.

Assisted customers with shopping needs, resolved inquiries and complaints, and processed transactions efficiently as a cashier. Managed inventory, stocked shelves, and supported store leadership with merchandise counts.

Achieved individual sales goals and developed strong product knowledge across all categories, delivering exemplary customer service. Executed operational tasks, processed POS transactions accurately, and adhered to visual directives and store standards.

Prepared food in the kitchen and assisted customers at the front counter and drive-thru, operating cash registers and assembling orders. Maintained restaurant cleanliness and completed assigned tasks efficiently.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and teamwork.