Looking for a job

Adriana Bravo

@adrianabravo

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Customer Support Representative with +1.5 years of experience in contact center operations.

Bolivia

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What I'm looking for

Seeking a role that combines my passion for design and technology, with opportunities for growth and development.

Customer Support Representative with +1.5 years of experience in contact center operations talking to customers over the phone, e-mail, and live chat to resolve a broad range of concerns. Offers strong computer skills in Google Workspace, Microsoft Office Suite, and CRM softwares. Multitasks and thinks critically and analytically to solve problems and produce satisfied customers.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Vernal Space

Jan 2023 - Present (2 years 5 months)

• Manage escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and the company.
• Support customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions.

Customer Support Adobe Photoshop Adobe Illustrator Microsoft Office Email Support Live Chat Support Phone Email Chat Support Phone Support Customer Service Ecommerce Shopify

Current

Prompt writing

Current

Remotasks/Outlier

Jun 2024 - Present (1 year)

• Train and assess Large Language Models (LLM) by writing creative prompts and responses.
• Evaluate LLMs by safety, writing style, fact-checking, and several more criteria.

ChatGPT Prompt Skills Chatbot

Interior Designer

Chinga Decoraciones

Jul 2019 - Oct 2019 (3 months)

• Implemented multiple high-end residential and commercial interior design projects within cost, quality, and timeframe targets.
• Illustrated visual concepts during client presentations through detailed plans and sketches.

Design Interior Design Google Office Suite SketchUp Enscape