Aditya Bhattacharya
@adityabhattacharya1
Customer-experience analyst skilled in investigations, quality assurance, and operations improvement.
IndiaWhat I'm looking for
I am a customer-experience and operations analyst with extensive experience in voice annotation, investigations, and logistics support for large technology firms.
At Apple I enhance Siri customer experience by listening to and translating audio files, ranking responses, and applying guidelines to improve product interactions. At Amazon I led investigations for FBA merchant and customer issues, handled carrier and network exceptions, and supported high-severity incident resolution.
I have acted as a subject-matter expert, interim resolution specialist managing teams of 12–15 associates, and contributed to multiple pilot programs that improved QA metrics, offboarding audits, and appeals processes. I have practical experience with advanced Excel, ticketing workflows, and stakeholder communication across operations teams.
I bring a bias for action, ownership, and a focus on high standards and deep-dive analysis to roles that require investigative rigor, process improvement, and cross-functional coordination.
Experience
Work history, roles, and key accomplishments
Enhance Siri customer experience by listening to and transcribing audio, grading Siri responses against guidelines, and providing feedback to improve accuracy and relevance.
Investigated FBA merchant and customer issues, researched lost/damaged inventory requests, and provided root-cause analysis and ticket-based resolutions to reduce seller and buyer escalations.
Monitored transportation network using multiple logistics tools, resolved carrier and network exceptions, acted as SME and interim resolution lead managing 12–15 associates to improve operational efficiency and compliance.
Validated customer claims and investigated potential fraud by analyzing account links and external sources, flagged abusive accounts and assisted in adjudication and refund issuance.
Education
Degrees, certifications, and relevant coursework
SVKM's NMIMS - School for Continuing Education
null, null
2018 - 2022
Grade: 65.08
Completed studies at NMIMS Global Access School for Continuing Education with a 65.08% aggregate between 2018 and 2022.
Badruka College, Osmania University
Commerce & Arts
2011 - 2014
Grade: 73.40
Completed undergraduate studies in Commerce & Arts at Badruka College affiliated with Osmania University with a 73.40% aggregate from 2011 to 2014.
Apeejay School, CBSE
High School, Secondary education
2009 - 2011
Grade: 71
Completed secondary school education at Apeejay School under the CBSE board with a 71% score between 2009 and 2011.
Apeejay School, CBSE
Primary/Upper-primary education
Grade: 73.50
Completed primary/upper-primary level education at Apeejay School with a 73.50% score in 2009.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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