At Amazon, I handle customer and account cases involving concessions, refunds, and policy concerns, following established workflows and escalating cases that need further investigation.
At First Advantage, I performed employee background verification across global locations and maintained verification information in line with accuracy and turnaround requirements.
At Concentrix – Client: Apple / Avalon, I handled escalated customer issues, including billing and purchase queries, and coordinated with engineering teams on emerging iOS-related issues. I also supported consultative sales and customer follow-ups at 247.ai.
