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Tesfaye Eyasu

@tesfayeeyasu

IT Specialist at Fayyaa Integrated Development Organization who migrated 15+ email accounts and reduced Microsoft 365 costs.

Ethiopia

Message

At FayyaaIntegratedDevelopmentOrganization, I migrated more than 15 email accounts to Microsoft Non-Profit business Premium, reducing the monthly cost per user from $11 to $5.5. I also configured Microsoft 365 security policies and SharePoint, Teams, and OneDrive.

I developed and implemented a ticketing system for FIDO, and configured an 80F firewall with two ISP connections for backup internet and SD-WAN load balancing. I also migrated web hosting and manage the organization’s website.

Previously, I supported ICT operations at EthiopianMidwivesAssociation-USAIDProject, AfricanChildPolicyforum, JSIUIFHS, and MSH. My work included maintaining networks and systems, supporting users, and helping ensure service continuity and compliance with organizational and donor ICT standards.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist

Current

Fayyaa Integrated Development Organization

Jan 2024 - Present (2 years 9 months)

Migrated over 15 email accounts from GoDaddy MS365 to Microsoft Non-Profit Business Premium, reducing costs and enhancing management. Configured Microsoft Defender XDR policies, SharePoint, Teams, OneDrive, and enforced MFA for all staff.

Microsoft 365 GoDaddy Purview M365 Admin Center Defender XDR SharePoint Teams One Drive MFA FortiGate 80F SD WAN Ticketing Systems Video Conferencing Web Hosting DNS DMARC SPF

IT Specialist

Ethiopian Midwives Association - USAID Project

Jan 2023 - Dec 2024 (1 year 11 months)

Installed, configured, and maintained ICT hardware and software for a USAID-funded project, supporting 50+ users and ensuring 100% continuity of program operations. Administered LAN/WAN infrastructure, reducing network incidents by 20%.

IT Hardware Software Installation LAN WAN Network Administration Security Policies Database Management Website Management CPD Systems

IT Specialist

African Child Policy Forum

Jan 2022 - Dec 2023 (1 year 11 months)

Managed organizational hardware and software resources supporting 80+ users, ensuring reliable system availability and business continuity. Oversaw server and network operations, maintaining 99% system uptime and resolving 90%+ of incidents within SLA.

Hardware Management Software Management Server Administration Network Operations end user support Risk Assessment Repositories Documentation

IT Officer

JSI UIFHS

Jan 2019 - Dec 2022 (3 years 11 months)

Provided IT support for 70+ users, ensuring secure connectivity and improving network performance through proactive monitoring and patching. Delivered remote and on-site support using TeamViewer, resolving 90% of network-related issues within SLA.

Network Administration Troubleshooting TeamViewer Remote Support System Monitoring Patching

Ehealth Officer

MSH

Jan 2015 - Dec 2016 (1 year 11 months)

Provided training and on-call support to health facilities, test centers, and couriers. Communicated with health facilities and courier systems to verify names and telephone numbers as required.

Training On call Support Communication Skills Facility Coordination