Adil User
@adiluser
Senior program associate driving KPI-focused program delivery and process optimization.
What I'm looking for
I am a results-oriented Senior Program Associate with over six years of experience delivering on-time program reports, improving data accuracy, and ensuring client compliance. I collaborate closely with project managers to execute high-impact initiatives and provide actionable insights that boost program effectiveness.
I have a proven record of mentoring junior team members, streamlining reporting workflows, and reducing onboarding time and task errors. My hands-on experience includes managing large databases, conducting quality checks that improved data accuracy by 20%, and generating performance reports that improved program effectiveness by 10%.
I bring strong stakeholder communication, risk management, and SOP implementation skills, and I am adept with tools such as Asana, Trello, MS Project, Salesforce, Oracle, Excel (pivot tables, VLOOKUP, dashboards), and Google Workspace. I seek to contribute to teams that value continuous improvement, data-driven decision making, and operational excellence.
Experience
Work history, roles, and key accomplishments
Senior Program Associate
BioQuest Solutions Pvt. Ltd
Nov 2022 - Present (2 years 11 months)
Led program operations delivering 100% on-time KPI-aligned reports, improved data accuracy by 20%, and mentored junior staff to reduce onboarding time by 30% and improve program effectiveness by 10%.
Program Support
BioQuest Solutions Pvt. Ltd
Sep 2019 - Oct 2022 (3 years 1 month)
Monitored project timelines and streamlined reporting workflows to improve efficiency by 25%, maintaining 95%+ client satisfaction through effective communications and coordination.
Customer Support Officer
Karvy DigiKonnect
Nov 2018 - Jun 2019 (7 months)
Guided clients in property selection and scheduled 25+ site visits monthly, improving lead conversion by 10% and maintaining CRM records to enhance follow-up efficiency.
Customer Support Executive
Concentrix Technologies Pvt. Ltd
Dec 2015 - Aug 2016 (8 months)
Managed high-volume customer queries, ensuring prompt resolution and optimizing follow-up workflows to improve team productivity and response times.
Education
Degrees, certifications, and relevant coursework
Rani Channamma University
Bachelor of Computer Applications, Computer Applications
2012 - 2017
Completed a Bachelor of Computer Applications at Rani Channamma University from June 2012 to November 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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