I'm interested in customer support/service role where I can build relationships, solve customer problems, increase engagement, and also help build a robust and valuable customer experience.
Open to opportunities
Adiel Hassan
@adielhassan
I resolve customer issues across chat, phone, and email while building lasting client relationships.
NigeriaWhat I'm looking for
I've supported customers remotely at Modsquad and Achieve Test Prep, resolving inquiries across phone, email, and live chat.
At Modsquad, I coordinate order damage, return, refund, shipping, delivery, and follow-up requests while maintaining clean records and escalating complex issues when needed. I deliver empathetic, timely resolutions that reflect company values and support customer needs.
At Achieve Test Prep, I guided customers through account questions, course registration, tutoring schedules, appointments, pricing, and order support. I used Salesforce to track interactions, maintain accurate data, monitor issue resolution, and provide feedback on process improvements.
I've been recognized as Customer Representative of the Month for two consecutive months with over 90% KPI performance. I'm looking to bring my relationship-building, communication, and problem-solving strengths into a sales representative role that grows customer engagement and business results.
Experience
Work history, roles, and key accomplishments
Current
Responded to customer inquiries via phone, email, and live chat, handling order issues and ensuring prompt resolutions. Maintained accurate records and delivered professional service aligned with company values.
AP
Customer Success Representative
Achieve Test Prep
Sep 2024 - Oct 2025 (1 year 1 month)
Provided excellent customer support via chat, email, and phone, resolving inquiries and escalating issues as needed. Used Salesforce to track interactions and contributed to a 10% improvement in customer retention.
Education
Degrees, certifications, and relevant coursework
NN
National Youth Service Corps (NYSC)
Certificate of Completion, Service
2022 - 2023
Completed the National Youth Service Corps (NYSC) program in Kebbi State, Nigeria, from 2022 to 2023.
Federal University of Technology, Minna
Bachelor of Technology, Geology
2015 - 2021
Bachelor of Technology in Geology from the Federal University of Technology, Minna, from 2015 to 2021.
SJ
St. John's College Jos
West African Senior School Certificate, General Studies
2009 - 2012
Completed West African Senior School Certificate at St. John's College Jos from 2009 to 2012.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Salary expectations
8k-10k USD
Social media
Job categories
Customer Success RepresentativeSalesCustomer ServiceCustomer Support SpecialistCustomer Success ManagerAccount ManagerClient Success RepresentativeCustomer Success SpecialistCustomer Success AssociateCustomer Success AgentRemote Customer Success RepresentativeCustomer Success AdvisorCustomer Success ProfessionalCustomer Success
Skills
Customer SuccessCustomer ServiceCustomer SupportSalesforceZendeskGoogle WorkspaceMicrosoft OfficeLive ChatEmail SupportPhone SupportCustomer EngagementRelationship ManagementPhone CommunicationActive ListeningEmpathyProblem SolvingTroubleshootingData QualityAppointment SchedulingTime ManagementAttention To Detail
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