At ModSquad Inc., I assist customers with clear, accurate information and maintain 94% CRM data accuracy while generating 45+ qualified opportunities weekly.
I follow established workflows to support timely service, accurate documentation, and smooth internal handoffs.
At Calls Experts, I conducted structured customer conversations and handled 400+ daily interactions while identifying customer needs and coordinating timely follow-up.
At Teleperformance, I supported customers by phone, email, and chat, resolving inquiries while maintaining 95%+ CSAT and 98% SLA compliance. I documented cases in Zendesk and escalated issues when needed.
