EV
Open to opportunities

Emir Velagic

@emirvelagic

Customer-focused professional with expertise in client engagement and support.

Bosnia and Herzegovina
Message

What I'm looking for

I am seeking a role that values client engagement and offers opportunities for professional growth in a collaborative environment.

With over five years of experience in client engagement and team leadership, I have honed my skills in managing client onboarding and retention across the FMCG and academic sectors. My role at Coca-Cola HBC BiH has allowed me to develop strong relationships with clients, ensuring their satisfaction through effective collaboration between sales, marketing, and production teams.

Previously, as a University Tutor at the University of Canberra, I provided academic support and facilitated the onboarding of international students. My commitment to student satisfaction was evident through my engagement in workshops and feedback sessions, which helped students adapt to digital learning platforms. I am fluent in both English and German, which enhances my ability to connect with diverse clients and students.

Experience

Work history, roles, and key accomplishments

UC

University Tutor

University of Canberra

Aug 2019 - Jun 2023 (3 years 10 months)

Provided academic support through LMS platforms and customized study guides. Maintained student satisfaction through workshops, engagement, and feedback sessions. Assisted in onboarding international students and adapting to digital platforms.

Education

Degrees, certifications, and relevant coursework

University of Canberra logoUC

University of Canberra

Master of Business Management, Marketing

2019 - 2019

Completed a Master of Business Management with a specialization in Marketing. Gained advanced knowledge in business strategies and marketing principles.

Anglo-American University logoAU

Anglo-American University

Bachelor of Science, International Relations and Affairs

2011 - 2015

Obtained a Bachelor of Science in International Relations and Affairs. Developed a comprehensive understanding of global political and economic dynamics.

Tech stack

Software and tools used professionally

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Emir Velagic - Customer Success / Business Developer - Coca-Cola HBC BiH | Himalayas