Emir Velagic
@emirvelagic
Customer-focused professional with expertise in client engagement and support.
What I'm looking for
With over five years of experience in client engagement and team leadership, I have honed my skills in managing client onboarding and retention across the FMCG and academic sectors. My role at Coca-Cola HBC BiH has allowed me to develop strong relationships with clients, ensuring their satisfaction through effective collaboration between sales, marketing, and production teams.
Previously, as a University Tutor at the University of Canberra, I provided academic support and facilitated the onboarding of international students. My commitment to student satisfaction was evident through my engagement in workshops and feedback sessions, which helped students adapt to digital learning platforms. I am fluent in both English and German, which enhances my ability to connect with diverse clients and students.
Experience
Work history, roles, and key accomplishments
Customer Success / Business Developer
Coca-Cola HBC BiH
Apr 2023 - Present (2 years 4 months)
Managed client onboarding and relationship development across the Sarajevo region. Ensured customer satisfaction through alignment between sales, marketing, and production teams. Monitored retention KPIs and contributed to account expansion opportunities.
University Tutor
University of Canberra
Aug 2019 - Jun 2023 (3 years 10 months)
Provided academic support through LMS platforms and customized study guides. Maintained student satisfaction through workshops, engagement, and feedback sessions. Assisted in onboarding international students and adapting to digital platforms.
Education
Degrees, certifications, and relevant coursework
University of Canberra
Master of Business Management, Marketing
2019 - 2019
Completed a Master of Business Management with a specialization in Marketing. Gained advanced knowledge in business strategies and marketing principles.
Anglo-American University
Bachelor of Science, International Relations and Affairs
2011 - 2015
Obtained a Bachelor of Science in International Relations and Affairs. Developed a comprehensive understanding of global political and economic dynamics.
Availability
Location
Authorized to work in
Job categories
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