Adiadeeady User
@adiadeeadyuser
I manage client intake, construction coordination, and high-volume customer service operations.
PhilippinesWhat I'm looking for
I'm currently supporting client intake at Ciment Lawfirm, responding to inquiries, screening legal needs, documenting case details, scheduling attorney consultations, and maintaining confidential intake records.
Previously, I coordinated construction files and subcontractor schedules at Rocket Station, reviewed 100–120 real estate properties daily, and built extensive customer service experience across Genpact, Teletech, FirstSource Solutions, and Convergys.
Experience
Work history, roles, and key accomplishments
Intake Specialist
Ciment Lawfirm
Jan 2024 - Aug 2026 (2 years 7 months)
Responded to client inquiries, conducted initial screenings, and documented client information. Scheduled consultations and maintained intake records in the case management system.
Job File Coordinator
Rocket Station
Jan 2023 - Oct 2023 (9 months)
Controlled construction work-in-progress requirements and attended daily meetings with project managers. Provided renovation estimates and managed subcontractor paperwork and schedules.
Real Estate Virtual Assistant
Rocket Station
Sep 2021 - Jan 2023 (1 year 4 months)
Checked 100-120 properties per day for renovation amounts and sent comparable data to clients. Provided renovation estimates to clients.
Customer Service Representative
Genpact
Sep 2020 - Mar 2021 (6 months)
Provided customer service support, handling inquiries and resolving issues.
Customer Service Associate
Teletech Inc
Sep 2019 - Jun 2020 (9 months)
Provided customer service support, handling inquiries and resolving issues.
Customer Service Representative
FirstSource Solutions Limited
May 2018 - Dec 2018 (7 months)
Provided customer service support, handling inquiries and resolving issues.
Customer Service Representative
Convergys Phils
Nov 2014 - Nov 2017 (3 years)
Provided customer service support, handling inquiries and resolving issues.
Marketing Assistant
Motortrade Nationwide Corp
Mar 2012 - Sep 2014 (2 years 6 months)
Assisted in marketing activities and supported marketing campaigns.
Education
Degrees, certifications, and relevant coursework
Mindanao State University - Iligan Institute of Technology
Bachelor of Science, Industrial Education
2009 - 2013
Activities and societies: Industrial Education Students Organization
Pursued a Bachelor of Science in Industrial Education, developing skills in technology and education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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