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Adham Sharkawy

@adhamsharkawy

Message

I support US telecom and fintech customers with billing, account, and app issues.

Egypt

Message

At TTEC, I support US-based DailyPay users by resolving account, transaction, paycheck, and app-navigation inquiries through phone and chat while protecting financial data.

Previously at Concentrix, I supported AT&T and Verizon mobile customers with billing, plan changes, account questions, and technical troubleshooting in high-volume call center environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TTEC

Jan 2023 - Present (3 years 8 months)

Supported US-based users of the DailyPay application, helping employees manage and access their earned wages ahead of payday. Resolved account, transaction, and paycheck-related inquiries via phone and chat in a fast-paced, metrics-driven environment.

Customer Service Fintech Earned Wage Access DailyPay Account Resolution Phone Support Live Chat Compliance Data Privacy Quality Assurance

Customer Service Representative

Concentrix

Jan 2021 - Dec 2023 (2 years 11 months)

Provided customer support for AT&T and Verizon mobile subscribers in the US telecom market, handling billing, plan changes, and account inquiries. Troubleshot service and technical issues, escalating complex cases to appropriate teams when needed.