Looking for a job

Mohammed Mustafa

@mohammedmustafa2

Message

Customer Support Agent at Atlas resolving complex fintech inquiries and exceeding daily production targets.

Egypt

Message

What I'm looking for

I'm seeking a role where I can further enhance the customer experience and contribute to organizational success.

At Atlas, I manage high-volume fintech support tickets, exceed daily production targets, and resolve complex user inquiries while following internal product compliance.

Previously, I supported drivers at Lyft Care and customers at Remitly Support. At Lyft Care, I helped improve support workflows and reduce repeat contacts; at Remitly Support, I resolved transaction issues and followed financial regulations and security protocols.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Atlas

May 2026 - Present (5 months)

Managed high-volume fintech support tickets, consistently exceeding daily production targets and performance metrics. Resolved complex user inquiries efficiently while maintaining a deep understanding of internal fintech product compliance.

Customer Support Fintech Compliance Problem Solving Communication Skills

Customer Service Representative

Lyft Care

Sep 2024 - May 2026 (1 year 8 months)

Resolved high-volume driver inquiries with a 95% satisfaction rate, ensuring consistent and timely support. Collaborated with cross-functional teams to improve support workflows, decreasing average handling time by 20%.

Customer Service Conflict Resolution Cross Functional Collaboration Process Improvement Zendesk Salesforce

Customer Service Representative

Remitly Support

May 2023 - Sep 2024 (1 year 4 months)

Resolved complex transaction issues efficiently, contributing to a 25% increase in first contact resolution rates. Ensured compliance with financial regulations and internal security protocols while assisting customers across global markets.

Customer Service Financial Compliance Problem Solving Communication Skills CRM

Education

Degrees, certifications, and relevant coursework

Alexandria University

Bachelor of Arts, Mass Communication

2019 - 2022

Activities and societies: Participated in producing a graduation documentary on The History of Music in the East.

Bachelor of Arts in Mass Communication with a specialization in Public Relations. Graduation project was a documentary on the history of music in the East.