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Ali Khaled

@alikhaled1

Customer Support Specialist at Teleperformance supporting Meta, AT&T, and Cricket customers through chat, email, and phone.

Egypt

Message

At Teleperformance, I provided chat and email support for Meta products, helping customers troubleshoot Quest devices and resolve login, security, and account recovery issues. I also handled Meta Store questions about purchases and orders.

Previously, I supported AT&T and Cricket Wireless customers with billing questions and service issues through calls and chat. I troubleshot technical and account problems, escalating complex cases when needed.

Experience

Work history, roles, and key accomplishments

Technical and Account Support Representative

Teleperformance

Jan 2025 - Jan 2026 (1 year)

Delivered chat and email support for Meta products, including technical troubleshooting for Quest devices and account recovery. Handled store support inquiries and maintained high customer satisfaction through clear communication and timely resolution.

Live Chat Email Support Technical Troubleshooting Account Support Account Recovery CRM Zendesk Salesforce Service Cloud Customer De escalation First Contact Resolutions Bilingual Communication Excel Microsoft Office 365

Customer Service Representative

Teleperformance

Jan 2023 - Jan 2024 (1 year)

Provided customer support for AT&T and Cricket Wireless accounts, addressing billing questions and service issues via calls and chat. Troubleshot technical and account-related problems and escalated complex cases as needed.

Billing Support Technical Troubleshooting Account Support Call Center Customer Service De escalation CRM Ticketing Systems