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Adham Mohamed

@adhammohamed4

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PMP | Implementation & Operations | Project Coordination | Jira | Financial Services

United States

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What I'm looking for

Remote roles are preferred, with openness to hybrid and selective on-site opportunities that offer strong compensation and career growth. Focused on implementation, project coordination and business operations, with relevant client onboarding, customer operations and financial services opportunities.

PMP-certified implementation, operations and project coordination professional with 9+ years of experience across U.S. and international banking, client onboarding, regulated operations and digital delivery. Hands-on experience includes Jira-based project delivery, system/data migration, digital banking rollout and testing, cross-functional coordination, employee training, vendor coordination and post-launch support. Managed a freelance e-commerce implementation from planning through launch and stabilization. Remote roles are preferred, with openness to strong hybrid opportunities.

Experience

Work history, roles, and key accomplishments

Current

Consumer Banking Relationship Specialist

Current

Bank OZK

May 2025 - Present (1 year 6 months)

Coordinate onboarding, documentation, compliance, and cross-functional follow-through for approximately 20 new accounts per month, including 3-4 business accounts, while resolving complex cases with Back Office, the Operations Center, and Legal. Participated in pre-launch testing for Bank OZK's new mobile app, testing customer workflows, documenting issues and feedback, and supporting launch readi

Client Onboarding Compliance Documentation Cross functional Coordination Mobile App Testing UAT Issue Tracking Customer Service Banking Operations

Project Manager (Freelance)

AC Direct Supply

Sep 2024 - Aug 2026 (1 year 11 months)

Managed an HVAC e-commerce and lead-generation implementation from planning through launch and stabilization, coordinating a four-person team, suppliers, freight partners, installers, and customer-service workflows. Built and managed Jira delivery using epics, stories, tasks/subtasks, sprints, backlog, boards, dashboards, timelines, releases, reports, story points, priorities, acceptance criteria,

Jira Agile Sprint Planning Backlog Management User Stories Acceptance Criteria Defect Tracking Release Management Project Management Ecommerce HVAC Lead Generation Stakeholder Coordination QA

Senior Banker

National Bank of Egypt

Dec 2018 - Dec 2024 (6 years)

Supported digital-banking, website, and mobile-service rollouts for 1,000+ customers through pre-launch testing, issue and bug reporting, employee/customer training, feature guidance, and post-launch support. Coordinated operational issues with Customer Service, Back Office, Audit, the Central Unit, and Head Office in a 25+ employee branch and prepared daily, weekly, and monthly reports for visibi

Digital Banking Pre release Testing Bug Reporting Training Customer Support Operations Coordination Reporting Oracle Flexcube Swift ACH Foreign Exchange Remittances Compliance

Customer Service Representative

National Bank of Egypt

Nov 2017 - Dec 2018 (1 year 1 month)

Resolved account, card, transaction, and digital-banking issues; maintained case records and escalated recurring service and operational problems.

Customer Service Issue Resolution Case Management Banking Operations

Teller

National Bank of Egypt

Apr 2017 - Nov 2017 (7 months)

Processed and verified cash, check, deposit, withdrawal, and transfer transactions; balanced daily cash and reviewed documentation for accuracy.

Cash Handling Transaction Processing Verification Documentation Banking

Call Center Representative

ECCO Outsourcing

Nov 2016 - Mar 2017 (4 months)

Handled high-volume customer billing and service calls as part of the Vodafone UK Billing Team, explained account information, resolved issues, and documented outcomes.

Call Center Billing Customer Service Issue Resolution Documentation

Education

Degrees, certifications, and relevant coursework

Google

Google Project Management: Professional Certificate, Project Management

Google Project Management: Professional Certificate completed in March 2026.

Google

Google AI Professional Certificate, Artificial Intelligence

Google AI Professional Certificate completed in April 2026.

IBM

IBM Project Manager Professional Certificate, Project Management

IBM Project Manager Professional Certificate completed in April 2026.

Project Management Institute

Project Management Professional (PMP), Project Management

Project Management Professional (PMP) certification from PMI, completed in August 2026.

Arab Academy for Science, Technology & Maritime Transport

Bachelor's Degree in Business Administration, E-Commerce

2012 - 2016

Bachelor's Degree in Business Administration with a major in E-Commerce from the Arab Academy for Science, Technology & Maritime Transport, Alexandria, Egypt, from 2012 to 2016.