Open to opportunities

Joshua Marsh

@joshuamarsh

Project Coordinator with 5+ years experience in operational coordination, stakeholder communication, and team leadership.

United States

Message

What I'm looking for

I am seeking a project coordination role with growth opportunities, leadership responsibilities, and cross-team collaboration in a supportive, development-focused environment.

I am a Project Coordinator with over five years of experience in customer service, operational coordination, and team training, recently completing the Google Project Management Certificate. I specialize in scheduling, stakeholder communication, and improving operational efficiency through process optimization and data-informed decisions.

In prior roles at a large financial services company, I managed high-volume customer support operations, coordinated onboarding for hundreds of new hires, and developed training programs and documentation that reduced training time and improved consistency. I partnered across fraud, compliance, and digital support teams to streamline escalation workflows and protect brand integrity.

I bring strong leadership, collaboration, and problem-solving skills, with hands-on experience in Agile and Waterfall environments and tools such as Asana and Microsoft Office. I am seeking a project coordination role that offers professional development, leadership opportunities, and cross-team collaboration.

Experience

Work history, roles, and key accomplishments

Social Media Specialist

PNC Financial Services Group

Aug 2021 - Apr 2024 (2 years 8 months)

Managed daily social media customer support and enforcement of community guidelines, partnered with fraud, compliance, and digital support to streamline escalations and implemented data-driven process improvements to enhance response quality.

Social Media Management Customer Support Escalation Management Compliance Process Improvement Risk Mitigation

Project Coordinator

PNC Financial Services Group

Apr 2018 - Apr 2024 (6 years)

Coordinated onboarding, training, and high-volume customer support operations, designing a 9-week training program and managing schedules for 240+ new hires while improving cross-functional escalation workflows and response efficiency.

Project Coordination Stakeholder Management Onboarding Process Optimization Asana Agile Communication

Online Banking Specialist

PNC Financial Services Group

Apr 2018 - Aug 2021 (3 years 4 months)

Provided technical support for 100+ daily customer inquiries, developed self-service guides that increased tool adoption, and collaborated with stakeholders to streamline support workflows and improve digital customer experience.

Technical Support Customer Service Troubleshooting Cross Functional Collaboration Digital Banking Process Optimization Time Management

Education

Degrees, certifications, and relevant coursework

Merit America

Certificate, Project Management

Grade: Merit

Activities and societies: Completed hands-on projects covering stakeholder alignment, resource allocation, risk mitigation, quality assurance, and use of project management tools.

Completed the Google Project Management Certificate program through Merit America with practical project-based experience and applied skills in project initiation, planning, execution, monitoring, and closure.