Adesakin Temitope

I’m a customer support representative with 3 years of experience delivering high-quality service across phone, email, live chat, and CRM platforms. I focus on improving customer satisfaction, response times, and customer reactivation using data-driven support strategies, and I’m comfortable working in fast-paced, remote-ready environments.

At WHOT Africa Studios, I manage high-volume inbound and outbound customer communications while ensuring timely, professional issue resolution. I increased reactivation of dormant paying customers by 20% through targeted outbound calls logged and tracked in Zoho CRM, improved Customer Satisfaction Score (CSAT) by 15% quarter-over-quarter using Zoho CRM surveys, and reduced average resolution time by 20% by prioritising tickets and applying first-contact resolution best practices.

I also helped ensure speed and accuracy during critical moments—escalating issues within 2 hours of detection and coordinating with Product and Engineering for fast resolution. I maintained first response time under 5 minutes for live chat and under 12 hours for email support, achieved 85%+ CSAT while meeting monthly performance targets, and updated the Zoho CRM Knowledge Base/FAQ with at least 2 new entries monthly to reduce repeat inquiries; earlier roles also strengthened my customer follow-up discipline and outreach capabilities.