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Aderoju Adedire

@aderojuadedire

Customer support professional at Air Peace Limited resolving 40+ weekly complaints and maintaining a 95% customer satisfaction rating.

Nigeria

Message

At Air Peace Limited, I resolve customer complaints and handle inquiries about bookings, flight schedules, cancellations, and travel policies. I maintain a 95% customer satisfaction rating and use CRM systems and AI-powered tools to support accurate, efficient service.

At LeadwayAssurance Company Limited, I supported clients in selecting insurance products and worked toward sales targets through consultative engagement. Earlier, at CHI FarmsLimited, I conducted quality inspections and product testing and recommended corrective actions for process issues.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Air Peace Limited

May 2024 - Present (2 years 5 months)

Resolved 40+ customer complaints weekly on first contact and handled 50-80 daily inquiries. Achieved a 30% increase in service sales and maintained a 95% customer satisfaction rating.

Customer Service Conflict Resolution CRM Zendesk HubSpot Zoho CRM Superchat AI Tools ChatGpt Gemini Microsoft Copilot

Sales Executive

Leadway Assurance Company Limited

May 2022 - Jan 2024 (1 year 8 months)

Managed relationships with over 15 clients and assisted customers in selecting suitable insurance products. Achieved sales targets through consultative engagement and resolved client issues.

Sales Customer Relationship Management Consultative Selling Communication Skills

Quality Assurance Analyst

CHI Farms Limited

May 2021 - Feb 2022 (9 months)

Conducted quality inspections and product testing. Identified process issues and recommended corrective actions while collaborating with production teams.

Quality Assurance Product Testing Process Improvement Collaboration