Adeoluwa Adebiyi
@adeoluwaadebiyi
I resolve complex customer billing issues in high-volume remote support environments.
United KingdomWhat I'm looking for
At Tesco Insurance, I handled 40–60 inbound calls daily, resolving billing and account issues with a 92% first-call resolution rate.
I logged customer interactions in Salesforce CRM and Microsoft Dynamics 365, escalated complex cases to specialist teams, and identified a recurring billing error pattern that reduced related complaints by 30%.
Alongside customer support, I've taught GCSE biology to more than 20 private students, achieving a 90% overall pass rate in 2025. I've also delivered tailored ESL lessons for learners from varied cultural backgrounds and managed guitar tutoring clients independently.
I'm currently pursuing a Doctor of Medicine degree at the University of Nis and bring experience with remote work, cross-cultural communication, CRM platforms, and fast-paced service environments.
Experience
Work history, roles, and key accomplishments
GCSE Biology Tutor
Private
May 2024 - Jan 2026 (1 year 8 months)
Taught GCSE biology to 20+ private students, breaking down complex topics and preparing them for exams. Achieved an overall pass rate of 90% among students in 2025.
Customer Support Representative
Tesco Insurance
Mar 2023 - Jan 2025 (1 year 10 months)
Handled 40-60 inbound calls daily, resolving billing queries and account issues with a 92% first-call resolution rate. Logged interactions in Salesforce CRM and Microsoft Dynamics 365, and identified a recurring billing error pattern that reduced related complaints by 30%.
ESL Tutor
Engoo
Oct 2022 - Sep 2023 (11 months)
Provided high-quality language instruction to non-native English speakers, developing customized lesson plans from free-talking sessions to detailed instructionals. Navigated cultural differences to enhance tutoring experiences.
Private Guitar Tutor
Self-Employed
Mar 2021 - Jul 2022 (1 year 4 months)
Managed client communications, scheduling, and feedback delivery independently across a varied client base.
Education
Degrees, certifications, and relevant coursework
University of Nis
Doctor of Medicine, Medicine
2021 -
Pursuing a Doctor of Medicine degree, currently in progress.
Deeper Life High School
High School Diploma, General Studies
2013 - 2019
Completed high school education with IGCSE and SAT distinctions.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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