Adeolu Shobowale - Senior IT Specialist - Jara Investment Technologies | Himalayas
Adeolu ShobowaleAS
Open to opportunities

Adeolu Shobowale

@adeolushobowale

Experienced IT Support Specialist with a passion for problem-solving.

Nigeria
Message

What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in IT support.

I am an IT Support Specialist with over 9 years of hands-on experience in resolving technical issues and managing IT infrastructure. My expertise lies in troubleshooting both Windows and macOS systems, managing VPN and firewall setups, and delivering exceptional helpdesk service. I take pride in maintaining a 99.9% uptime and resolving over 90% of support tickets within SLA, showcasing my commitment to excellence in IT support.

Throughout my career, I have worked with various organizations, including Jara Investment Technologies and Zegaming Nigeria Ltd., where I delivered Tier 1–2 support to over 200 employees and maintained IT inventory for more than 500 assets. My proactive approach to problem-solving has led to significant improvements in connectivity issues and support request reduction. I am also skilled in documenting solutions using JIRA and Confluence, ensuring that knowledge is shared and accessible to all team members.

Experience

Work history, roles, and key accomplishments

JT
Current

Senior IT Specialist

Jara Investment Technologies

Apr 2024 - Present (1 year 3 months)

Delivered Tier 1–2 support to 200+ employees; resolved 90% of support tickets within SLA using JIRA Service Desk. Installed and managed Cisco network infrastructure and Fortinet VPN, cutting connectivity issues by 30%.

Education

Degrees, certifications, and relevant coursework

TU

Tansian University

Bachelor of Science, Computer Science

Completed a Bachelor of Science degree in Computer Science. Gained foundational knowledge in computer systems, programming, and software development.

NN

National Open University of Nigeria

Bachelor of Science, Economics

Earned a Bachelor of Science degree in Economics. Developed strong analytical and critical thinking skills applicable to various industries.

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