ASAdeolu Shobowale
@adeolushobowale
Experienced IT Support Specialist with a passion for problem-solving.
NigeriaWhat I'm looking for
I am an IT Support Specialist with over 9 years of hands-on experience in resolving technical issues and managing IT infrastructure. My expertise lies in troubleshooting both Windows and macOS systems, managing VPN and firewall setups, and delivering exceptional helpdesk service. I take pride in maintaining a 99.9% uptime and resolving over 90% of support tickets within SLA, showcasing my commitment to excellence in IT support.
Throughout my career, I have worked with various organizations, including Jara Investment Technologies and Zegaming Nigeria Ltd., where I delivered Tier 1–2 support to over 200 employees and maintained IT inventory for more than 500 assets. My proactive approach to problem-solving has led to significant improvements in connectivity issues and support request reduction. I am also skilled in documenting solutions using JIRA and Confluence, ensuring that knowledge is shared and accessible to all team members.
Experience
Work history, roles, and key accomplishments
Senior IT Specialist
Jara Investment Technologies
Apr 2024 - Present (1 year 3 months)
Delivered Tier 1–2 support to 200+ employees; resolved 90% of support tickets within SLA using JIRA Service Desk. Installed and managed Cisco network infrastructure and Fortinet VPN, cutting connectivity issues by 30%.
IT Administrator
Zegaming Nigeria Ltd.
Jan 2022 - Present (3 years 6 months)
Provided onsite and remote support for Windows/macOS users; maintained 99.9% uptime across all endpoints. Migrated 100+ accounts to M365 with zero downtime using BitTitan.
IT Consultant
Laozi Hub
Apr 2018 - Present (7 years 3 months)
Advised SMB clients on IT system optimization and conducted system audits. Offered helpdesk support, resolving over 80% of first-contact issues without escalation.
Assistant System Administrator
Vanguard Media
Jun 2014 - Present (11 years 1 month)
Maintained local network and Active Directory for 150+ endpoints. Managed backup and restore systems with 95% data recovery success rate.
Education
Degrees, certifications, and relevant coursework
Tansian University
Bachelor of Science, Computer Science
Completed a Bachelor of Science degree in Computer Science. Gained foundational knowledge in computer systems, programming, and software development.
National Open University of Nigeria
Bachelor of Science, Economics
Earned a Bachelor of Science degree in Economics. Developed strong analytical and critical thinking skills applicable to various industries.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Adeolu?
You can contact Adeolu and 90k+ other talented remote workers on Himalayas.
Message AdeoluFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
