Open to opportunities

Aisha Adams

@aishaadams

Message

I am system administrator with over 6 years working, and managing teams onsite and remotely.

Nigeria

Message

What I'm looking for

With five years of work experience, I have acquired the necessary skills and expertise that make me suitable for roles as a system administrator, technical support specialist, technical writer, and technical project manager.

Over the past five years, I have gained extensive experience in the field of system administration. I have worked with a variety of operating systems, including Windows, Linux, and Mac OS, and have experience with virtualization technologies such as VMware. I am also experienced in managing Active Directory, DNS, DHCP, and Group Policy, as well as backup and disaster recovery solutions. In my previous roles, I have been responsible for maintaining and troubleshooting enterprise-level networks, including LAN, WAN, and VPN connections. I have developed and executed IT policies and procedures to ensure compliance with industry standards. I have lead projects teams in various capacity.

Experience

Work history, roles, and key accomplishments

Current

Intranet Portal Administrator

Current

infohob technology limited

Jun 2022 - Present (3 years 11 months)

I manage and maintain the organization's intranet portal, including its architecture, design, content, and functionality.• Collaborate with other departments and stakeholders to identify business requirements and translate them into technical specifications. I ensure that all applications are secure, reliable, and highly available, with appropriate backup and disaster recovery plans in place.

Application Design Application Security Technical Writing Technical Project Management Technical Communication

System Administrator

infohob Technology Limited

Sep 2021 - Jun 2022 (9 months)

I performed regular maintenance tasks, such as system backups, security updates, and patches, to keep the systems running smoothly and securely. I troubleshoot and resolved technical issues identifying the root cause and implementing permanent fixes. I created and maintained documentation of system configurations, processes, and procedures, to ensure that system knowledge is well documented.

Backup Virtual Box Access Management Security Policy Security Groups

Technical Support Engineer

infohob Technology Limited

Nov 2019 - Aug 2021 (1 year 9 months)

I provided technical support to end-users, including troubleshooting hardware, software, and network issues, in a timely and efficient manner. Communicated effectively with end-users, including non-technical users, to understand and diagnose technical issues, and provide guidance on how to resolve them. Documented technical support incidents and solutions in a ticketing system.

Customer Support Technical Support Tech Sales