Adenuga Abidemi
@adenugaabidemi
I resolve high-volume customer issues across fintech, mobility, and service businesses.
NigeriaWhat I'm looking for
I've supported global customers at Bolt, handling 50+ daily interactions across chat, email, and phone while owning issues through to resolution.
Across Chill Heating & Cooling and A1kilordnuga Global Ltd, I managed high-volume inquiries, coordinated scheduling and updates, handled logistics and delivery concerns, and kept accurate CRM documentation. I focus on fast troubleshooting, clear communication, and empathetic de-escalation under pressure.
At OPay Digital Services, I supported customers with account and payment issues, escalated technical cases when needed, and educated users on app usage and security.
I'm experienced with Zendesk, Salesforce, HubSpot, Freshdesk, Zoho Desk, LiveAgent, and Intercom, and I bring more than five years of remote customer support experience across multiple industries.
Experience
Work history, roles, and key accomplishments
Handled 50+ daily customer interactions across chat, email, and phone. De-escalated complex complaints, owned issues end-to-end, and reduced escalations through strong first-contact troubleshooting.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Arts, Philosophy
Bachelor of Arts in Philosophy from the University of Lagos, completed in December 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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