Open to opportunities

Mbah Ujunwa Anastasia

@mbahujunwaanastasia

Message

I resolve high-volume fintech customer issues across voice, email, chat, and CRM platforms.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve customer issues across multiple channels, collaborate with cross-functional teams, use CRM tools, and support customers across international time zones.

At OPay, I handle 200+ customer tickets and inquiries daily across digital channels, resolving 90% of complaints within 24 hours while maintaining 85–90% monthly CSAT.

I manage 10–15 complex escalations each week and contributed to a 25% reduction in recurring complaints through process feedback and internal collaboration.

Previously at Obiwezy Enterprises and Sola Philips, I supported customers across phone, email, and in-person channels, using empathetic, tailored solutions to improve satisfaction, loyalty, and service quality.

I'm fluent in English and bilingual in French, with experience using CRM and ticketing tools to support customers across fintech, retail, and service environments. I'm fully available for remote work across multiple time zones.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer

Current

OPay

Mar 2025 - Present (1 year 5 months)

Provides seamless customer support across OPay's digital financial services platform, handling 200+ tickets daily with a 90% resolution rate within 24 hours and achieving an 85-90% CSAT score. Manages escalations and contributed to a 25% reduction in recurring complaints.

Customer Experience Officer

Obiwezy Enterprises

Apr 2024 - Mar 2025 (11 months)

Managed 30-40 customer interactions daily across phone, email, and in-person channels, maintaining an 80%+ complaint resolution rate within the same business day. Supported customer retention efforts and resolved complaints with tailored, empathetic solutions.

Customer Relationship Management Complaint Resolution Active Listening Empathy Professional communication Customer Retention Problem Solving

Customer Service Representative

Sola Philips

Jan 2024 - Mar 2024 (2 months)

Delivered frontline customer support, responding to queries with professionalism and empathy across service touchpoints. Handled service requests accurately and documented customer feedback to support continuous service quality improvement.

Customer Service Empathy Documentation