OLAMIDE AYINDE

At Bolt-Tech Solutions Enterprise, I identify customer friction points from support interactions and Google Sheets analysis, turning insights into recommendations for product, onboarding, and service improvements. I resolve complex digital-product issues through structured troubleshooting, root-cause analysis, proactive follow-up, and customer education.

Previously at First City Monument Bank, I managed high-volume digital account support and banking disputes across ATM, POS, web, and mobile channels. My work contributed to a 20% reduction in customer escalation friction while helping teams resolve system failures, transaction bottlenecks, and software errors within SLA timelines.

I’ve also supported customers at First Bank of Nigeria and Capital Sage Holdings, where I reconciled payment-processing errors, managed multi-channel support queues, documented escalations, and built strong client relationships. I’m experienced with Zoho Desk, Freshdesk, Microsoft Dynamics, Zendesk, and AI-enabled support and knowledge-management tools.

I enjoy translating recurring customer pain points into practical service improvements, coaching support teams, and delivering empathetic, secure, high-quality experiences in remote and cross-functional environments.