Open to opportunities

Ademisola Sanusi

@ademisolasanusi

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Results-driven Team Manager with expertise in Management

Nigeria

Message

What I'm looking for

I am looking for a role in a dynamic environment that values operational excellence and customer satisfaction, where I can contribute to team success and further develop my skills.

I am a results-driven Team Manager with over four years of experience in diverse sectors including housing and real estate, banking, telecommunications, and retail. My career has been marked by a proven record of operational optimization and customer service excellence. I thrive in dynamic environments where I can leverage my skills in legal practice, project execution, and KYC/AML compliance to drive team success.

In my most recent role as Head of Operations at Bancor Property Services, I implemented an online registration portal that improved KYC efficiency by 20% and streamlined background checks, identifying misrepresentation in 13% of cases. My leadership has maintained a 100% annual occupancy and satisfaction rate while reducing operating expenses by 4.7% annually. I am eager to contribute to growth-oriented teams where I can further enhance operational processes and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Company Secretary

Current

Lucidum Finance Company Limited

Sep 2024 - Present (9 months)

Serves as Company Secretary, overseeing corporate governance and ensuring compliance with legal and regulatory requirements. Provides essential administrative and legal support to the company's operations.

Corporate Governance Legal Compliance Administrative Support

Current

Management Consulting Associate

Current

Lucidum Associates

Sep 2019 - Present (5 years 9 months)

Provided strategic consulting to address operational and strategy gaps for clients. Coordinated logistics, presentations, and delivered post-training documentation, while also leading workshops on Microsoft Office 365 and presentation skills.

Management Consulting Logistics Coordination Presentation Skills Microsoft Office 365 Training Delivery

Head of Operations

Bancor Property Services

Oct 2022 - Apr 2025 (2 years 6 months)

Implemented an online registration portal and streamlined background checks, significantly improving KYC efficiency and identifying misrepresentation. Enhanced incident reporting processes, reducing resolution times by 30%, and achieved an average 11-day transaction closing rate with 100% annual occupancy. Built strategic vendor relationships, leading to a 4.7% annual reduction in operating expens

KYC Vendor Management Incident Reports Process Improvement Team Leadership Customer Satisfaction

Retail Banking Associate

Halifax, Lloyd's Banking Group

Jan 2022 - Sep 2022 (8 months)

Onboarded customers and performed critical KYC verifications, successfully boosting credit card adoption rates by 4%. Developed an innovative system that reduced customer wait times by 20% and contributed to 37% fraud detection in monitored transactions.

KYC Customer Onboarding Fraud Detection Retail Banking Customer Service

Consumer Service Specialist

Currys Retail Group

Oct 2021 - Jan 2022 (3 months)

Successfully sold mobile devices and service contracts, achieving 37 device sales in a month while part-time. Maintained an 80% Net Promoter Score and reached a 25% customer retention rate through effective personal sales tactics.

Customer Service Net Promoter Score (NPS)Customer Retention Telecommunications

Client Service Associate

Hutchinson 3G UK

Apr 2019 - Aug 2019 (4 months)

Managed mobile sales and stock, consistently achieving 100% average sales performance and an 80% Net Promoter Score. Ensured the secure handling of customer personal information in strict adherence to GDPR regulations.

Net Promoter Score (NPS)Sales Performance GDPR Compliance Customer Service Telecommunications

Education

Degrees, certifications, and relevant coursework

University of Westminster

Legal Practice Course (LPC), Legal Practice

Grade: Pass

Completed the Legal Practice Course, gaining essential practical legal skills and knowledge required for professional legal practice. Focused on developing competencies in various legal areas to prepare for a career as a solicitor.

University of Buckingham

LLM in International and Commercial Law, International and Commercial Law

Grade: Merit

Pursued a Master of Laws with a specialization in International Oil & Gas Law and Policy. Studied advanced topics including Anti Money Laundering, Offshore Banking, International Trade, and Maritime Law.

Milton Keynes College

BTEC Level 3 Diploma, Business Management

Grade: DDM

Activities and societies: Vice-President, Student Council

Completed a BTEC Level 3 Diploma in Business Management, focusing on practical business skills and knowledge. Key modules included Business Environment, Business Accounting, Retail, and Communication Skills.

University of Lancaster

LLB (Law), Law

Grade: 2:1 (Upper Second-Class Honours)

Activities and societies: Vice-President, Student Council

Obtained a Bachelor of Laws degree, covering core legal subjects such as Contract Law, Torts, Commercial Law, Intellectual Property, and Conflict of Laws. Developed strong analytical, research, and critical thinking skills essential for legal careers.