Open to opportunities

Adelino Morais Kudilemba

@adelinomoraiskudilem

I am an IT support specialist with over 4 years of experience in device repair, Network Administration, and systems administration.

Canada

Message

What I'm looking for

I am seeking a hands-on IT support or systems role focused on device repair, OS deployment and network administration, with room to mentor juniors and improve processes in a collaborative environment.

I have over four years of hands-on IT support experience focused on device repair, OS deployment, help desk and desktop/server administration. I deliver reliable endpoint support and drive continuous improvements in test yields and WIP processes.

I specialize in Windows and Linux environments, Active Directory, Azure AD, Office 365, TCP/IP, DNS, DHCP and VPN, and I manage inventory and software deployment tools such as ManageEngine Desktop Central, Spiceworks and PDQ Deploy. I also work with Cisco IOS, Huawei equipment, FortiGate familiarity, virtualization (VMware, VirtualBox) and routing technologies like OSPF and EIGRP.

I routinely perform deep-dive diagnostics, failure analysis and root-cause isolation, and I mentor entry-level technicians. I seek to contribute by improving reliability, reducing NTF rates, and supporting teams with clear documentation and hands-on technical leadership.

Experience

Work history, roles, and key accomplishments

Current

Microsoft Repair Specialist II

Current

Ivy Technology

Oct 2024 - Present (11 months)

Perform advanced diagnostics and OS deployments, driving continuous improvements in WIP and test yields while identifying root causes to reduce no-trouble-found incidents.

Diagnostics BIOS Recovery Troubleshooting

Repair Technician

Ivy Technology

Mar 2024 - Oct 2024 (7 months)

Diagnosed and repaired failed devices using production test equipment, collected and analyzed failure data, and contributed to reductions in NTF and improved test coverage.

Failure Data Analysis OS Quick Recovery BIOS Unlock Troubleshooting

IT Support Analyst

ETU Energias

Jul 2021 - Jun 2023 (1 year 11 months)

Provided hands-on desktop and laptop support, deployed new employee systems, and maintained LAN services (DHCP/DNS) and Cisco IP phone configurations to minimize user downtime.

Desktop Support Active Directory DHCP DNS Documentation

Help Desk Technician

ETU Energias

Jun 2020 - Jun 2021 (1 year)

Delivered first-line support, performed password resets and hardware/software troubleshooting, and improved new-computer deployment processes to reduce repetitive installation time.

Help Desk Support Deployment Password Resets Customer Service

Education

Degrees, certifications, and relevant coursework

CDI College

Diploma in Network and System Engineering, Network and System Engineering

2025 -

Ongoing Network and System Engineer program at CDI College focusing on networking, system administration, and IT support, expected completion May 2026.